QoS-Net Book a consult

Home › Remote support

Remote support

Already talking to us? This is where a session starts. It takes about a minute.

Start a session

You will need the code your technician reads out to you. Codes are single use and expire on their own.

Open the session page

Opens support.qos-net.com in a new tab.

What happens

  1. Call or email us first. Sessions only work with a code from a technician, so there is nothing to start on your own.
  2. Open the session page using the button above.
  3. Type the code into the Join with a code box and press the arrow.
  4. Run the small file that downloads. Windows or your browser may ask you to confirm — that prompt is expected.

We will see your screen within a few seconds, and you will see everything we do.

What we can and cannot do

  • You watch the entire session on your own screen. Nothing happens out of your sight.
  • You can end it instantly by closing the session window. You do not need our permission.
  • The helper you run is for that one session.
  • We will never ask you for a password during a session. If anyone does, it is not us.
  • We cannot start a session on your machine without you entering a code first.

Already on a managed plan?

Then your machines already have our agent and there is no code to enter. Raise a ticket or call, and we connect from our side once you say go.

Contact us About managed IT